1. Agreement to these terms
These Terms and Conditions apply when you use this website, request a quote, or have work performed by HV Auto Glass Denver ("we", "us", "our"). By requesting a quote or authorizing work, you agree to these terms. If you do not agree, please do not use the site or our services.
2. Our services
We provide windshield replacement, windshield and rock chip repair, door and side window glass, back glass, and Advanced Driver Assistance System (ADAS) camera calibration. We offer mobile service at your home, workplace or roadside within our service area, as well as in-shop service. Service availability depends on your vehicle, the glass required, weather and scheduling.
3. Quotes and estimates
Quotes are provided free and without obligation. Because glass, moldings, sensors and adhesives vary by vehicle, any quote given before we inspect your vehicle is an estimate. The final price may change if:
- The vehicle, trim or glass configuration differs from what was described
- Your vehicle requires ADAS calibration, special sensors, moldings or clips
- We find pre-existing damage such as rust, prior poor installation, or damage to the pinchweld or frame
- Additional parts or labor are needed to complete the work safely
We will tell you about any price change and get your approval before continuing.
Chip and crack repairs improve appearance and help stop a crack from spreading, but results vary. A repair may remain faintly visible, and in some cases a chip cannot be repaired and a full replacement is the only safe option. We will advise you which applies to your vehicle.
4. Insurance claims and "$0 out of pocket"
As a convenience we can file your glass claim for you and bill your insurer directly. Please understand:
- Your insurer, not us, determines your coverage. Whether your glass is covered, and whether a deductible applies, is decided by your policy and your carrier.
- References on our website to $0 out of pocket describe a common outcome for Colorado drivers who carry comprehensive coverage. It is not a promise that your specific claim will cost you nothing.
- We will confirm your expected out-of-pocket cost before beginning work, based on the information your carrier provides.
- If your insurer denies the claim, pays less than expected, or applies a deductible, you are responsible for the remaining balance.
- You are responsible for the accuracy of the policy information you give us.
5. Appointments, mobile service and cancellations
Appointment times are estimates and may shift due to weather, traffic, parts availability or earlier jobs running long. We will keep you informed if your time changes.
For mobile service you agree to provide a safe, legal, reasonably level place to work with enough room around the vehicle. Adhesive requires suitable temperature and dry conditions; we may need to reschedule for weather or move the work in-shop. We are not responsible for delays outside our control.
Please give us as much notice as possible to cancel or reschedule. Special-order glass that has already been purchased for your vehicle may be non-returnable, and we may charge for it.
You confirm that you own the vehicle or are authorized to approve work on it.
6. ADAS calibration and safe drive-away
Many vehicles have cameras or sensors mounted to the windshield that operate lane departure warning, automatic emergency braking and adaptive cruise control. When a windshield is replaced, these systems generally require recalibration.
- If your vehicle requires calibration and you decline it, those safety systems may not function as designed. You accept responsibility for that decision, and our warranty does not cover any resulting issues.
- Calibration restores the system to the manufacturer's specification. It does not guarantee that a driver assistance feature will perform correctly in all conditions. These are aids, not substitutes for attentive driving.
- Urethane adhesive needs time to cure. We will give you a safe drive-away time. Driving before then can compromise the installation and your safety, and is not covered by our warranty.
7. Workmanship warranty
We warrant our workmanship for as long as you own the vehicle, against installation defects including water leaks, wind noise and stress cracks caused by faulty installation. If our work is at fault, we will correct it at no charge.
The warranty does not cover:
- New damage from rocks, road debris, vandalism, accidents, hail or other impacts
- Damage from misuse, abuse, neglect, or work performed by someone else
- Chip or crack repairs that later spread — a repair is not a permanent restoration
- Pre-existing conditions such as rust, corrosion or prior improper installation
- Damage caused by driving before the stated safe drive-away time
- Aftermarket accessories, tint, or devices attached to the glass
- Vehicles no longer owned by the original customer — the warranty is not transferable
Glass and parts themselves carry only the warranty offered by their manufacturer. To make a claim, contact us and allow us to inspect the vehicle.
8. Payment
Payment for any amount not covered by insurance is due on completion of the work unless we agree otherwise in writing. We may withhold warranty service on unpaid balances.
9. Limitation of liability
To the fullest extent permitted by Colorado law, our total liability arising from our services is limited to the amount you paid us for the work in question. We are not liable for indirect, incidental or consequential damages, including loss of use, loss of income, rental costs, towing or missed appointments.
We are not responsible for personal items left in the vehicle, or for pre-existing damage revealed during the work. Nothing in these terms limits liability that cannot lawfully be limited.
10. Website use
Content on this site is provided for general information and may change without notice. It is not a warranty, and it is not legal, insurance or safety advice about your specific vehicle. You agree not to misuse the site, submit false information, or use it to send automated or fraudulent requests. Site content, logos and design are our property or used with permission.
11. Governing law
These terms are governed by the laws of the State of Colorado, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts serving Denver, Colorado. If any provision is found unenforceable, the rest remains in effect.
12. Contact us
- Phone: (720) 232-0320
- Email: hvautoglassdenver@gmail.com
- Address: HV Auto Glass LLC, 1440 Sheridan Blvd, Denver, CO 80214
- Hours: Monday–Friday 9am–5pm, Saturday 9am–2pm, Sunday closed