The short version: we collect the details you give us so we can quote and schedule your auto glass work, and we use standard advertising and analytics tools to understand which ads bring us customers. We do not sell your personal information.
1. Who we are
HV Auto Glass Denver ("we", "us", "our") provides windshield replacement, auto glass repair and ADAS calibration services in Denver, Colorado and the surrounding metro area. This policy explains how we handle personal information when you visit our website, submit a quote request, or contact us by phone.
2. Information we collect
Information you give us directly
When you request a quote or contact us, we ask for:
- Contact details — your name, phone number and email address
- Service location — the ZIP code where you need the work done
- Vehicle details — year, make and model, and optionally your VIN, so we can identify the correct glass and any camera or sensor systems
- Service and insurance details — what you need repaired, whether you plan to file an insurance claim, and your insurance carrier if you tell us
If you call us, we may keep a record of the call and any notes about your request.
Information collected automatically
- Device and usage data — IP address, browser type, device type, pages viewed and how you arrived at our site
- Advertising identifiers — click identifiers such as Google's
gclid,gbraidandwbraid, and campaign parameters (utm_source,utm_medium,utm_campaignand similar), which tell us which ad or campaign brought you to us - Call tracking data — the tracking phone number you were shown, the time and duration of the call, and the calling number
3. How we use your information
- To prepare your quote and confirm what your vehicle needs
- To contact you about your request and schedule your appointment
- To file and process an insurance claim on your behalf, if you ask us to
- To provide the service, honor our workmanship warranty, and keep service records
- To measure our advertising — for example, to know that a form submission or phone call came from a particular Google Ads campaign
- To improve our website and services, and to keep them secure
- To meet legal, tax and accounting obligations
4. Cookies, advertising & call tracking
Our website uses cookies and similar technologies. Some are necessary for the site to work. Others help us understand traffic and measure advertising.
| Purpose | What it does |
|---|---|
| Google Ads conversion tracking | Records that a quote request or call came from one of our ads, so we can measure which campaigns work. This may include a hashed version of your email address or phone number ("enhanced conversions") to improve measurement accuracy. Hashing happens in your browser — Google receives a scrambled value, not your address in readable form. |
| Analytics | Helps us understand how visitors use the site in aggregate — which pages are viewed and where people drop off. |
| Dynamic call tracking | The phone number shown on this site may change depending on how you arrived. This lets us connect a phone call to the advertising that produced it. Calls still ring directly to our shop. |
You can control cookies through your browser settings, and you can limit personalized advertising from Google at My Ad Center or opt out of many ad networks at optout.aboutads.info. Blocking cookies may affect how parts of this site work.
5. When we share information
We do not sell your personal information. We share it only as needed to run our business:
- Insurance carriers and glass claim networks — when you ask us to file a claim, we share the details required to process it
- Service providers — the customer management, scheduling, phone, analytics and advertising platforms we use to operate, who may only use the information to provide services to us
- Glass and parts suppliers — vehicle details needed to order the correct glass
- Legal and safety — where required by law, or to protect our rights, property or safety
6. How long we keep it
We keep quote requests and service records for as long as needed to provide the service and honor our workmanship warranty, and to satisfy legal, tax, insurance and accounting requirements. When information is no longer needed, we delete it or remove details that identify you.
7. Your privacy rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and get a copy
- Ask us to correct information that is wrong
- Ask us to delete your information
- Opt out of targeted advertising
- Not be discriminated against for exercising these rights
Colorado residents: the Colorado Privacy Act gives Colorado consumers these rights, including the right to opt out of targeted advertising and to appeal if we decline a request. To make a request, contact us using the details below. We may need to verify your identity before we act, and we will respond within the time the law allows.
8. Security
We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information such as full payment card details or government ID numbers through the website form.
9. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to this policy
We may update this policy as our business or the law changes. The "last updated" date at the top shows when it was last revised. Material changes will be posted on this page.
11. How to contact us
For any privacy question, or to exercise the rights described above:
- Phone: (720) 232-0320
- Email: hvautoglassdenver@gmail.com
- Address: HV Auto Glass LLC, 1440 Sheridan Blvd, Denver, CO 80214
- Hours: Monday–Friday 9am–5pm, Saturday 9am–2pm, Sunday closed